It took over two hours to queue up for the car after completing the paperwork. The first time, the staff even gave us the wrong car, but luckily the guard stopped us. The most unsatisfactory part was the fees: toll service fees and roadside assistance fees added up to over 300 dollars. Actually, rentalcars.com already provided roadside assistance insurance, dollar rental is just being a rip-off!

It's normal to wait in line for an hour. There are too few staff and the order processing efficiency is extremely low!

Quite good

I fully paid at the time of booking, but when picking up the car at the store, many additional chargeable items were added without any consultation, and over $300 was pre-authorized. Despite my repeated confirmations that it was just a deposit, I was inexplicably charged $319 for rescue insurance after swapping the car, even though I had already purchased road assistance insurance.

For a low-cost rental company, the vehicle's condition was decent. The counter staff did try to sell us additional services at pickup, which was understandable.