From Los Angeles to San Francisco, then Las Vegas and back to Los Angeles.

Satisfied

The customer service was excellent. Our car got broken into midway, and Hertz arranged a tow truck and Uber to their local branch in the middle of the night for us to get a new car.

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

The car provided was significantly different from the one I booked!

Wide selection of new cars. However, both times they insisted on recommending I purchase a full tank of gas and roadside assistance. It's fine if it’s suitable, but even after I said no a couple of times, they still suggested it. Haha, not sure if it's really necessary.