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Live chat Email us Service Code: 8606516017
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8606516017
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Reviewed: Thu, Jul 26, 2018
About Hertz: 2.0 /10
Has Thrifty been acquired by Hertz? When picking up the car in Milan, Thrifty orders were handled at the Hertz counter, basically, it was a Hertz booking. Hertz is very inefficient, took a long time in line, and it took two hours to get the car. The originally booked Ford C-Max was unavailable, so Hertz gave us a Nissan Qashqai for free. In Italy, you are allowed to drive to other developed Western European countries (UK, Germany, Switzerland, etc.). We added one additional driver; with taxes and service fees, the total cost was quite high, nearly half the original rental fee. I have a very poor impression of Hertz. Back in 2016, I rented a car in Brisbane, and Hertz charged more for an upgrade because the car I originally booked was unavailable. I didn't expect to book a car with Thrifty only to end up with Hertz again.

Relevant Reviews on Hertz MILAN MALPENSA AP

Camille FitzGerald

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Reviewed: Fri, Jun 21, 2024
About Hertz: 10.0 /10
Great vehicle condition!
About QEEQ: 10.0 /10

Dinah Faulkner

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Reviewed: Sat, Nov 16, 2019
About Hertz: 6.0 /10
When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)
About QEEQ: 10.0 /10

Sharon Walker

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Reviewed: Sun, Apr 22, 2018
About Hertz: 4.0 /10
There were very few staff members. I waited an hour just to get the car.

P.McIntosh

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Convertible | Opel Cascada Cabrio or similar
Reviewed: Wed, Aug 7, 2019
“Car unavailable.”
About Hertz: 6.7 /10
On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.
About QEEQ: 8.0 /10

M.Nyroos

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Convertible | Audi A5 Cabrio or similar
Reviewed: Tue, Jul 30, 2019
“Very disapointed! Reserved a convertible and got a hatchback after over half an hour of waiting!”
About Hertz: 5.3 /10
This was the worst car hire experience ever! Did not got convertible as reserved. Instead a scratched hatchback after over half an hour wait. And even No apologies from Hertz. Not to speak of any compensations as I have got from other companies even from long queuing times.

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