Misled us by saying we didn't have third-party roadside assistance insurance, and asked us to purchase additional coverage.

I was tricked into buying insurance when picking up the car. I clearly told the rental company I didn't want it, but they still insisted I needed basic insurance. I had already purchased basic insurance when I placed the order, but they tricked me into paying for more. I am furious.

I went to the US with my husband, and the reservation was under my name. However, I forgot to bring my driver's license and wanted to change the reservation to my husband's name. The service staff's attitude wasn't exactly rude, but there was a hint of sarcasm in their response. Overall, the attitude was quite arrogant.

Forced to buy insurance or they wouldn't release the car. The customer called and negotiated with the local pickup guide, but the car rental staff refused to answer the guide's calls.

It was quite irritating to wait for bus taking you to rental company and back to airport. The bus frequency with comparison with other companies was very very rare.