The counter staff were unhelpful and didn't assist with car pickup or provide vehicle information. The car itself and the interior were generally fine but were covered in minor scratches. When I reported this, they just told me to take photos for evidence without providing any vehicle information for comparison. For returns, they just told me to take photos and drop the key in a box, without checking the car or asking for the car number or whether it was returned on time. This gave me no sense of security and made me feel vulnerable to being scammed. It also seemed like the car wasn't cleaned properly, as if it was handed directly to the next customer after I returned it.
“Need to explain booking is with europcar at Brisbane airport. Very confusing”
About Europcar:8.3/10
Annoyed that they hit you with extra insurance sales talk as explain that I have booked through another party and hard to sort out insurance if anything goes wrong
Like: The upgrade to a BMW for a low additional fee with unlimited kms and same insurance Dislike: Additional fees not disclosed which added up to $30-$40
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View more >Dislike: Additional fees not disclosed which added up to $30-$40