Good

When I went to pick up the car, they said the reserved model wasn't available and asked me to upgrade. I insisted that I had a reservation and asked them to check the parking lot. Eventually, they gave me the reserved model. I had already purchased full insurance, but they still added windshield insurance and other coverages, costing me 30% more. I used self-service return, and the next day I went back to get a receipt. They told me the computer was broken and couldn't process it. I left my email address and asked them to send me the receipt, but a week has passed and I still haven't received it.

I booked an automatic GOLF for about 5500 RMB for 15 days, but the AVIS staff said they didn’t have any GOLF available and only had a Hyundai I20 from Korea for 780 pounds (including 90 pounds for Ireland), which is quite a difference. During the drive, I found the car in good condition, but it clearly lacked power. Later, I had to extend the rental by 2 days and, with the help of the renting service, the extension was set at 108 pounds for 2 days. After returning the car with 4500 kilometers driven over 17 days, we noticed a crack in the left front tire. The inspection staff said it was a minor issue and, since we had full insurance, we wouldn't need to pay extra. However, we were still charged an additional 20 pounds for tire repair, which we questioned since we had full insurance. As we were rushing to catch a flight, we didn't spend more time disputing it. All the staff who assisted us were courteous.

Avis were extraordinary. Amazing customer service. Jay who I believe was the manager was an absolute gentleman. Natasha who worked along side was a pleasure to work with after such a long flight. I will absolutely be back every time.

Great.

Great staff and very little time needed to sort out - got a bigger car than booked (for no extra cost) which was also very fantastic. Would highly recommend.

Painless process with all information needed provided very simply. Great competitive prices - I always use QEEQ and will continue to.