During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

Smooth pick-up

Long queues and low efficiency in picking up the car.

Overly enthusiastic... The pickup time was faster than other car rentals I've experienced before. However, they strongly pushed for additional insurance, even though we had already purchased full coverage.

Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done! When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.