The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.

Good service, they offered insurance but didn't push when I declined.

The store forced me to buy full insurance when picking up the car. The vehicle was not sanitized and there was trash inside. The interior was very dirty.

The service was terrible, constant push for various insurances, very unreliable, definitely do not book here. I've had bad experiences before, but this was the worst. The shuttle bus I had booked before was not on time and almost caused me to miss my flight.

1. Persistent upselling; 2. The front left rim might have slightly scraped the curb (barely noticeable), but still required a damage fee of GBP 375!