SURPRICE RENT A CAR, London Heathrow Airport Car hire

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Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Fiat 500
Mini
US$ 12/day
Rent a car
- Collision Damage Waiver & TP
Ford Fiesta
Economy
US$ 15/day
Rent a car
- Collision Damage Waiver & TP
Volkswagen Polo
Economy
US$ 15/day
Rent a car
- Collision Damage Waiver & TP
Peugeot 2008
Small SUV
US$ 15/day
Rent a car
- Collision Damage Waiver & TP
Volkswagen Golf
Compact
US$ 15/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus
Compact
US$ 15/day
Rent a car
- Collision Damage Waiver & TP
MG ZS
Small SUV
US$ 16/day
Rent a car
- Collision Damage Waiver & TP
- Hyundai i10
  US$ 16/day
- Kia Optima
  US$ 16/day
- Kia Sportage
  US$ 18/day
Show other 35
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- SURPRICE RENT A CAR Heathrow Airport T1-T4(LHR) Volkswagen Passat Rental
  US$ 18/day
- SURPRICE RENT A CAR Heathrow Airport T1-T4(LHR) Skoda Octavia Estate Rental
  US$ 18/day
- SURPRICE RENT A CAR Heathrow Airport T1-T4(LHR) Skoda Octavia Rental
  US$ 18/day
- SURPRICE RENT A CAR Heathrow Airport T1-T4(LHR) Ford Kuga Rental
  US$ 18/day

SURPRICE RENT A CAR - London Heathrow Airport Information, Car hire Instructions & Policies

Address

Vista centre Salisbury road, Cranford, Hounslow TW4 6JQ (51.470400 , -0.398000)

Telephone

+443300949033 / +4407378851746

Pick-up Instructions

The SURPRICE RENT A CAR - London Heathrow Airport car hire location is located out of the airport

Please contact the staff to pick you up to SURPRICE RENT A CAR - London Heathrow Airport car hire when you arrived.

Call on arrival +44 (0)3300949033. Terminal 2: Follow signs to Short Stay Car Park Level 4, Please wait by the lift area near Row H. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 3: Follow signs to Short Stay Car Park Level 3, Please wait by the lift area near Row A. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 4: Follow signs to Short Stay Car Park Level 2, Please wait by the lift area near Row E. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 5: Follow the signs to Short Stay Car Park Level 1, Please wait by the lift area near Row R. Our shuttle service runs every 35 minutes and our driver will meet you there.

Drop-off Instructions

Please return to our office located at: Vista Centre, Salisbury Rd, Cranford, Hounslow TW4 6JQ UK. Then take the free shuttle back to the airport. Google map link: https://maps.app.goo.gl/BAUwvQ8cW9uyjgYA8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

23 - 75 years old

Young Driver Fee applies at 23 - 24 years old with charge of GBP 42 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

EU Driving Licence

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

You are also required to present: Proof of address such as a physical utility bill or bank statement issued within the last 4 months (UK residents) . Boarding Pass (if non-UK resident and flying into UK)

For local renters, you need to bring:

Full Driving License issued in United Kingdom

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

GBP 10/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

GBP 13.99/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

GBP 12.99/day

capped at GBP 129.9

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

GBP 12.99/day

capped at GBP 129.9

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

GBP 8.99/day

capped at GBP 89.9

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1500 for Fiat Panda/fiat 500,

GBP 1500 for Renault Kangoo Ii 3m3,

GBP 1500 for Toyota Aygo,

GBP 1500 for Vauxhall Corsa,

GBP 1500 for Toyota Aygo X,

GBP 1500 for Volkswagen Polo Vivo,

GBP 1500 for Citroen C3,

GBP 1500 for Volkswagen Golf,

GBP 1500 for MINI One,

GBP 1500 for Opel Mokka,

GBP 1500 for Opel Astra,

GBP 1500 for Peugeot 2008 Crossover,

GBP 1500 for Renault Clio,

GBP 1750 for Ford Galaxy 7p,

GBP 1750 for Seat Alhambra,

GBP 2500 for Hyundai H1,

GBP 2000 for Chevrolet Cruze,

GBP 1750 for Bmw 5er 4x4 Gps,

GBP 1500 for Vauxhall Insignia,

GBP 1500 for Kia Optima Or Similar,

GBP 1500 for Opel Insignia,

GBP 1500 for Volkswagen Virtus,

GBP 1500 for Skoda Octavia Automatic Or Similar,

GBP 1500 for Peugeot 5008,

GBP 1500 for Volkswagen Passat,

Theft Insurance Excess differs by car model:

GBP 1500 for Fiat Panda/fiat 500,

GBP 1500 for Renault Kangoo Ii 3m3,

GBP 1500 for Toyota Aygo,

GBP 1500 for Vauxhall Corsa,

GBP 1500 for Toyota Aygo X,

GBP 1500 for Volkswagen Polo Vivo,

GBP 1500 for Citroen C3,

GBP 1500 for Volkswagen Golf,

GBP 1500 for MINI One,

GBP 1500 for Opel Mokka,

GBP 1500 for Opel Astra,

GBP 1500 for Peugeot 2008 Crossover,

GBP 1500 for Renault Clio,

GBP 1750 for Ford Galaxy 7p,

GBP 1750 for Seat Alhambra,

GBP 2500 for Hyundai H1,

GBP 2000 for Chevrolet Cruze,

GBP 1750 for Bmw 5er 4x4 Gps,

GBP 1500 for Vauxhall Insignia,

GBP 1500 for Kia Optima Or Similar,

GBP 1500 for Opel Insignia,

GBP 1500 for Volkswagen Virtus,

GBP 1500 for Skoda Octavia Automatic Or Similar,

GBP 1500 for Peugeot 5008,

GBP 1500 for Volkswagen Passat,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.9 km from Heathrow Airport T1-t4

3.9 km from Heathrow Airport

6.2 km from Heathrow Airport T5

Railway Stations

16.1 km from Paddington Station

17.8 km from Victoria Station

19.4 km from Euston Station

Hotels

14.6 km from Copthorne Tara Hotel London Kensington

15 km from Seraphine London Kensington Garden Hotel

15.1 km from Millennium Gloucester Hotel London

Other Landmarks

19.2 km from Big Ben

19.2 km from Trafalgar Square

22.5 km from Tower Of London

FIND ME A CHEAP RENTAL

Map view of SURPRICE RENT A CAR Store Location

coordinates: 51.4704 -0.398

Guest Reviews

Total points： 6.9 / 10 Average

Vehicle condition: 2.8
Vehicle cleanliness: 2.2
Spaciousness: 2.6
Counter staff: 2.4
Pick-up location: 2.2
Drop-off location: 2.5
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Peter Robinson
London
9 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.
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Anonymous
London
9.3 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3
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Anonymous
London
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Excellent service by Ali at checkout
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S.Kilian
London
6.3 /10 Average
Reviewed: Saturday, January 18, 2025
The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.
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Maureen Ruskin
London
2 /10 Poor
Reviewed: Saturday, January 18, 2025
1. Persistent upselling; 2. The front left rim might have slightly scraped the curb (barely noticeable), but still required a damage fee of GBP 375!
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Augustine Windsor
London
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Satisfied
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Darcy Hill
London
2 /10 Poor
Reviewed: Saturday, January 18, 2025
Not satisfied! They pushed the pickup service aggressively. The traffic fine management fee is extremely high at £60 each time, whereas other rental companies only charge £35. It’s just to make more money.
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Beverly Meredith
London
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The service was terrible, constant push for various insurances, very unreliable, definitely do not book here. I've had bad experiences before, but this was the worst. The shuttle bus I had booked before was not on time and almost caused me to miss my flight.
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Rosalind Black
London
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The store forced me to buy full insurance when picking up the car. The vehicle was not sanitized and there was trash inside. The interior was very dirty.
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Fay Snow
London
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Good service, they offered insurance but didn't push when I declined.
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Cliff Connie
London
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Highly satisfied
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Mandel Rebecca
London
6 /10 Average
Reviewed: Saturday, January 18, 2025
The pickup instructions mentioned free shuttle service from all terminals, but this was not the case. While waiting at the designated spot at T4 and calling, I was told a shuttle would come but after waiting 35 minutes and calling again, I was informed that only T2 and T3 had shuttles. After going to T3, I was then directed to T2. It took another 15 minutes after a final call for the shuttle to arrive, with the whole process taking 2 hours!
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Angela Felton
London
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The car rental and return service were both good.
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Bella Hamilton
London
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
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M.Clemens
London
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
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