Everything was fine. You can pick up the car at Auckland's domestic terminal and return it at the international terminal, which is very convenient. The $400 deposit was returned the next day.

The car rental company is a 5-minute drive from the airport, with a shuttle service that is fairly quick. We waited a short while to get the car, and when returning it during business hours, they did a quick check and then took us to the airport. We soon received a return email. Overall, aside from the car being a bit old, it was a pretty good experience.

Purchased full insurance, but was charged extra at the store. Have receipts as proof.

The service attitude of the store staff is mediocre, and there is no Chinese service. I remember the order mentioned Chinese service, but the staff were Indian with heavy accents.

The wait for the shuttle at the airport took a bit too long. However, everything else was quite smooth and efficient, both for picking up and dropping off the car. The car was very new and even had a rearview camera. It was a perfect car rental experience, and I'll choose it again when I go to New Zealand.