The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending
“My car rental experience couldn't have been better!”
About Firefly:10.0/10
Like: I loved cruising down the coast in my modern, clean and trendy rental car. Even though I'm below 21 years of age I was able to hire it and didn't have to pay a huge bond either. The car was pristine clean, drove perfectly and I was really happy with the customer service I experienced before and after the hire.
Like: Free upgrade
Good customer service
Explained everything well
No hassles
Very quick
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