Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

Pretty good! The staff were very friendly.

The queue was long and the processing was quite slow.

The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.

Convenient and fast. The two child seats I booked were not properly installed. One was refunded, and the other took 30 minutes to install, but overall I am satisfied.