Milan to Serravalle Outlet to Imola

Excellent value for money, very affordable prices for renting a good car. The staff were polite.

Has Thrifty been acquired by Hertz? When picking up the car in Milan, Thrifty orders were handled at the Hertz counter, basically, it was a Hertz booking. Hertz is very inefficient, took a long time in line, and it took two hours to get the car. The originally booked Ford C-Max was unavailable, so Hertz gave us a Nissan Qashqai for free. In Italy, you are allowed to drive to other developed Western European countries (UK, Germany, Switzerland, etc.). We added one additional driver; with taxes and service fees, the total cost was quite high, nearly half the original rental fee. I have a very poor impression of Hertz. Back in 2016, I rented a car in Brisbane, and Hertz charged more for an upgrade because the car I originally booked was unavailable. I didn't expect to book a car with Thrifty only to end up with Hertz again.

Hertz were very professional

Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.

Hertz is well organised and hassle free. I try to use them most often. Prices are very competitive and their vehicles are always in great shape.

Prices and pictures of car availability is very accurate. Simple to use and they have a great App!