Los Angeles-San Diego-Las Vegas-Salt Lake City-Yellowstone-San Francisco-Los Angeles

Overcharging

Very good, a pleasant experience

Your company clearly doesn't have Chrysler convertibles, only Mustangs. Why advertise falsely? Then you tried to make us pay extra to rent a Chevrolet sports car, which is twice as expensive. Various excuses were given, like the Mustang is not available, only one is in stock, and it's not coming back. You insisted we rent the Chevrolet. I said I don't need navigation or insurance, but you forced us to take them, otherwise the car price would be even higher. What's the logic? When I got to the US, it was too late to switch rental companies! It felt like there were too many uncertain factors, too many human errors! This company is nowhere near as professional, straightforward, and convenient as the SUV rental company I've used before. I couldn't even choose the car; it was forced upon me with additional charges. I booked a total price of over 2000 RMB, but ended up paying nearly 4000 RMB at the location. Terrible!

No Chinese service. The staff is overly persistent in upselling insurance, which is uncomfortable.

For a low-cost rental company, the vehicle's condition was decent. The counter staff did try to sell us additional services at pickup, which was understandable.