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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8282587327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8282587327
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Reviewed: Mon, Oct 1, 2018
About Hertz: 2.0 /10
The tire was damaged, and they couldn't replace the car. Had to manually change to the spare tire myself, and they gave me a 125-size motorcycle spare for a 245-size tire! Ridiculous! The company was very slow in resolving the issue! Waited for road assistance for three hours, and no one came! Customer support gave inconsistent responses! Terrible service! Drove on the spare tire for three days! Simply playing with lives.

Relevant Reviews on Hertz MELBOURNE DT

Marjorie Nelly

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Reviewed: Mon, Aug 21, 2017
About Hertz: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

Mavis Sandy

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Reviewed: Sat, Feb 28, 2015
About Hertz: 8.0 /10
The service was decent, and the front desk staff was okay. However, the process for returning the car was a bit unclear, and I suggest improving it.
About QEEQ: 8.0 /10

Xanthe Service

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Reviewed: Fri, Jan 8, 2016
About Hertz: 8.0 /10
There were long lines, and it took an hour to get the car. There were four staff members available, but some took a long time to serve each customer. The car was freshly washed and clean. Returning the car was quick as they only checked the fuel level. The brakes made a strange noise on the second day, which affected our mood a bit. We later had someone check it and they said it wasn't a big issue. For longer trips, it might be better to rent an SUV for peace of mind.

Ina Attlee

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Reviewed: Sun, Jan 17, 2016
About Hertz: 10.0 /10
Very professional, both pick-up and drop-off were quick.
About QEEQ: 10.0 /10

Novia Springhall

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Reviewed: Mon, Oct 19, 2015
About Hertz: 10.0 /10
Very good experience.

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