The staff member was very nice and even upgraded my car to an unlimited mileage model. He offered me insurance, but when I mentioned I had already purchased one, he was very understanding and informed me about potential issues. His attitude remained friendly throughout the process. When picking up the car, I specifically asked if I needed to immediately email them to document any scratches on the car. He said it was unnecessary and told me I could inform his colleagues when returning the car. However, when I returned the vehicle, the staff only asked me to place the keys in the box without inspecting the car. Later, when I got home, I received a damage bill of €960. I immediately emailed them with a video I had recorded, but received no response for a long time. Now, I have to rely on my insurance for reimbursement. It’s crucial to ensure they inspect the car on-site and confirm that the scratches aren’t new.
The overall service of OK Mobility was acceptable. However, the guy who assisted me during pickup took too long. We had a language barrier, and he wouldn't let me use voice translation or contact the customer service. It took a long time to understand the €1050 deposit policy, and he insisted on me spending €69, which directly ruined one of my plans. It was so frustrating! The car rental service counter is easy to find. Just exit the airport and walk to the left. The biggest dark blue sign is OK Mobility.
“Excellent - better than the traditional rental companies”
About OK Mobility:10.0/10
Excellent service and considerably cheaper than traditional alternatives
About QEEQ:8.0/10
Works well, but you need someone who speaks English to rewrite some of it...
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