South Island Grand Tour: Queenstown, Dunedin, Return to Christchurch via East Coast

Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

The store is quite far from the airport, and the shuttle bus to the airport only runs 5 times a day, which is not very convenient. Abell is a small company; one afternoon in Queenstown, the car wouldn't start, and I called the rental company for half an hour with no response. I had to ask the police for help eventually. Later, I finally got in touch with the rental company, and they said there was no branch in Queenstown, so no replacement car was available. However, there's a nice Chinese guy at their Christchurch branch.

The contract with Zuzuche clearly stated an automatic car with air conditioning, but in reality, it was a manual car with no air conditioning. Please Abel provide an explanation

The car is old, no service in Chinese, the staff is impatient, and the store is too far from the airport.

very old car