The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!

Initially scheduled to pick up the car near the hotel at Southern Cross Station. When we arrived on time, we were told that the car model wasn't available there and were directed to another pickup point about two kilometers away. This was a hassle with kids and large luggage, and it was difficult to get a cab for six people. The rental company just said there was nothing they could do, leaving us to sort it out ourselves. Why offer a pickup point if it’s unreliable? No credibility...

Southern cross station branch of Europcar office is small and service is just Moderate. We have to collect our booster seats from another branch due to the agent’s some mistake. The car is ready to collect and it only spend about 15-30 mins but because they didn’t have booster seat so we have to collect it from another branch and it spend us extra 45 mins. Cleanliness of car is moderate, it’s kind of dusty inside and the car we got is overdue service of 5000km which they said it’s alright. Anyhow we didn’t have any prob of car thru our journey and trip. We didn’t get Kia carnival as we booked but we got Mercedes Benz Valente, people mover car without auto car door. It’s kind of hard to push.

I get a replacement Holden car which is better than the original Toyota car. It takes me longer than expected for returning the car. It may be due to that it is being the busiest time of the day especially on a public holiday.

It is easy to hire a car on Easyrentcars.com. I will use it next time.

The car was collected at Southern Cross railway station, where the cars are parked some distance from the small office. We were shocked to find at collection that our car's exterior had not been cleaned, and that it was covered in bird droppings. For comfort and safety, we were obliged to clean the windscreen and other windows. We then found that there had been only a cursory cleaning of the interior, with some evidence remaining of previous occupants..