Europcar, Melbourne Southern Cross Station Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Melbourne Southern Cross Station Information, Car hire Instructions & Policies

Address

SOUTHERN CROSS STATION - SPENCER ST

Telephone

+61399206488

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Please refer to the local information to pay the out-of-hours charge of the car return store.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	CLOSED	CLOSED	CLOSED	CLOSED	CLOSED	CLOSED	CLOSED

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 15 - 38.92617296 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Full Driving License issued in Australia

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island

The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Mariah Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.2 km from Melbourne City Heliport

11.3 km from Essendon Airport

19.3 km from Melbourne Airport

Railway Stations

0.2 km from Southern Cross Station

0.8 km from Flagstaff Train Station

1.3 km from Flinders Street Station

Hotels

0.1 km from Readyset on Collins

0.1 km from Living Corporate Liberty Tower

0.1 km from The Savoy Hotel on Little Collins Melbourne

Other Landmarks

1.3 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -37.8183 144.9527

Guest Reviews

Total points： 8.1 / 10 Very good

Vehicle condition: 4.3
Vehicle cleanliness: 3.7
Spaciousness: 4.4
Counter staff: 3.5
Pick-up location: 4.0
Drop-off location: 4.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

S.Dyer
Melbourne
9.8 /10 Excellent
Reviewed: Thursday, January 30, 2025
Like: In melbourne visiting my son and needed a car with plenty of space to pick up shopping for new apartment. Easy booking on the website and easy pick up. Allowed us to return the car to a different location closer to our accommodation.
Dislike: A little slow at pick up due to only 1 staff member on duty.
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R.Cerven
Melbourne
7 /10 Good
Reviewed: Thursday, January 30, 2025
The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.
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Graham of Perth
Melbourne
7 /10 Good
Reviewed: Thursday, January 30, 2025
The car was collected at Southern Cross railway station, where the cars are parked some distance from the small office. We were shocked to find at collection that our car's exterior had not been cleaned, and that it was covered in bird droppings. For comfort and safety, we were obliged to clean the windscreen and other windows. We then found that there had been only a cursory cleaning of the interior, with some evidence remaining of previous occupants..
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Anonymous
Melbourne
5.3 /10 Average
Reviewed: Thursday, January 30, 2025
The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.
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C.Kong
Melbourne
8.3 /10 Very good
Reviewed: Thursday, January 30, 2025
I get a replacement Holden car which is better than the original Toyota car. It takes me longer than expected for returning the car. It may be due to that it is being the busiest time of the day especially on a public holiday.
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Leanne
Melbourne
7.3 /10 Good
Reviewed: Thursday, January 30, 2025
Southern cross station branch of Europcar office is small and service is just Moderate. We have to collect our booster seats from another branch due to the agent’s some mistake. The car is ready to collect and it only spend about 15-30 mins but because they didn’t have booster seat so we have to collect it from another branch and it spend us extra 45 mins. Cleanliness of car is moderate, it’s kind of dusty inside and the car we got is overdue service of 5000km which they said it’s alright. Anyhow we didn’t have any prob of car thru our journey and trip. We didn’t get Kia carnival as we booked but we got Mercedes Benz Valente, people mover car without auto car door. It’s kind of hard to push.
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C.Tek
Melbourne
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
They tried to sell me another 3rd party car insurance coverage. They should hv check properly that it’s alteady fully covered and included in EasyRentCars package instead. I hv to tell them to check twice and insist I hv already bought one. And they credit in my card additional aud 100 for additional cost for road tolls , parking etc. ie aud320+aud100. Feel quite uneasy about this size easyrentcars stated I Only hv to pay aud320 as stated in the email.
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Kenny Lim
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great car, clean and fast pick-up.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Friendly counter staff but as it was a holiday weekend, it took a bit longer than expected to get the car.
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Donahue Rudolph
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Acceptable
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Geoffrey Fanny
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great car and beautiful scenery. Driving experience was excellent.
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Colbert Peacock
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied, the car replacement efficiency is high
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Dora Den(n)is
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
Initially scheduled to pick up the car near the hotel at Southern Cross Station. When we arrived on time, we were told that the car model wasn't available there and were directed to another pickup point about two kilometers away. This was a hassle with kids and large luggage, and it was difficult to get a cab for six people. The rental company just said there was nothing they could do, leaving us to sort it out ourselves. Why offer a pickup point if it’s unreliable? No credibility...
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Harold Kellogg
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
The introduction wasn't detailed enough, and they didn't inform us of the vehicle change time
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Cathy Dobbin
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!
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Beryl Wollaston
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Picked up the car in Melbourne and returned it in Sydney, everything went smoothly.
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Paddy Gosse
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The QEEQ driving license translation number is the license number, but they said it should be the ID number and that my translation wasn't standard. Luckily, I had my Hong Kong driving license. What a close call!
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Asa Peg
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The location is easy to find. We rented the car at Melbourne Southern Cross and returned it at Sydney International Airport. Both pick-up and drop-off were smooth.
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