Christchurch - Tekapo - Oamaru - Dunedin - Invercargill - Bluff - Queenstown

The gentleman who handled our registration was very nice and enthusiastic. He clearly explained New Zealand's traffic regulations.

The service was very slow, and the vehicle provided did not match the reservation and was of a lower class. The staff even said, 'Unlike those small companies, we don't cancel your car if the reserved model isn't available; we still provide a car.'

Very dissatisfied, the overseas office engages in upselling, unclear invoices, and unreasonable charges.

I rented a car for 12 days. On the 14th day, I found a thumb-sized bubble on the tire and wanted to know how to properly resolve it. The car rental store did not answer the phone, and the company’s customer service was unresponsive after several attempts. I had no choice but to drive to the Queenstown airport store for a solution. The service staff quickly handled the car exchange without mentioning any cost. However, when I returned the car at Christchurch Airport on April 29, the company charged my credit card without explanation. When I asked the store for an explanation, they said it was for the tire replacement fee and gave me a phone number and email to contact the company. This way of handling the situation is unacceptable. Issues: 1. The cost was not mentioned when exchanging the car. 2. The responsibility and cost for the tire issue were not explained but directly charged without prior notice. Better service is needed, especially in providing Chinese language support to avoid communication barriers.

Simple and quick