The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.
Alamo and Enterprise share the same location, but in Frankfurt, their office is separate from other rental companies, which took some time to find. The front desk service was good, fast, and convenient; the process was simple. However, the staff tried to sell me damage insurance for damages under 1000 euros twice, despite me telling them I had already purchased insurance through another platform. They insisted they were not aware of it and made me sign a waiver. They offered me a Kia instead of the reserved car. After multiple discussions, they said it was the only model available and since I had to drive over 200 kilometers at night to another city, I had no choice. The car was new with only about 200 kilometers on the odometer.
The young guy at the rental store was very enthusiastic, but even though we had already purchased full insurance, he still sold us another full insurance package. During the process of picking up the car in the garage, we felt the payment amount was incorrect and raised the issue with the staff there. After carefully reviewing our order, they immediately agreed to refund the amount when we returned the car. Shortly after returning the car to a different location, we received the refund. Fast and trustworthy correction!
About QEEQ:10.0/10
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