It's my third time renting a car, and this time from this company. Extremely dissatisfied! Make sure to inspect the car for damages before picking it up! When I picked up the car, the person who was supposed to inspect it said they were off work. They intentionally told me to leave, and someone inside shooed me away. I felt uneasy because who picks up a car without inspecting it? Now I realize these people are really bad. I've learned my lesson. It was dark and windy, and impossible to see. When I returned the car, they inspected it very thoroughly and blamed even the smallest scratches on me. I absolutely did not cause them, and they admitted I didn’t. But they said someone else must have hit me and since I didn’t buy full insurance, which is more expensive than the rental, I had to pay for it myself. It’s all a scam.

You show absolutely wrong car! They gave almost a van, which was really hard to park.

Everything was ok - fast & efficient staff, good car, etc. No remarks.

The staff was supportive. Masi & Viola were good fellows. But they charged me Rs. 5500 for fuel worth of Rs. 800. Mis use of pre authorization.

First thiong I was asked, if I want upgrade, which I answered of course. I already prepaid everything for the car and then I found out that the amount for the upgrade was triple extra then I already payed. I refused everything and told the lady that I don’t want any upgrades just give me the car I booked. She got mad and said ok, I’ll give you the upgrade for the same amount. Everything in Italian on the invoice. When i came back to drop off, I found out that the same amount actually have to pay extra. And only way how can i Fight for my money is to issue customer complaint through web page. If I won’t resolve this issue, never ever again renting a car on Budget or Avis.