There was no pushy sales, and any issues with the vehicle were resolved by providing a replacement car.

Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.

Service was decent, but there was a bit of a line.

The entire car rental process took about an hour. They tried to upsell a full tank of gas, but no additional insurance. Upon request, they specifically brought out a Suburban for us. It was a 2015 model with 20,000 miles. The service was indeed very good. Returning the car at San Francisco Airport was very convenient.

Dislike: Tricky to find where to return the car in Las Vegas, was not given details so a lot of driving around in circles before we figured out exactly where to go. Was not explained to us on pick up