The service representative was a newbie and wrote down the wrong vehicle location. We didn't double-check and took the wrong car. After the real renter drove it away, we realized we might have left our license in that car. The representative was very slow in contacting the other renter and even claimed not to know what car was parked there. We had to rely on our memory of the license plate to track it down, and by then, the car had been gone for 20 minutes.
Did not handle car hold issues promptly, charged indiscriminately, disregarded customer interests, hard to find help on the phone, each call took over 10 minutes to get answered, encountered a lot of irresponsible people, very unlucky.
The counter staff at Budget could not have been more helpful. Although our pickup point was not busy we found the staff to be 100% professional and helpful. The car was ready for collection and was spotlessly clean.
About QEEQ:9.0/10
The booking process including selection of insurance was very straightforward. An email enquiry was answered very quickly and accurately.
I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.
About QEEQ:8.0/10
Good
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