Quite satisfied

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

The service was excellent, and the staff provided thorough explanations.

Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.

Like: Picking up the vehicle was very easy and everything was explained to us step by step, we were offered different options but with out a hard sell and they weren’t pushed when we said no.
Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.