Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!

Satisfied

Very good overall

The car rental customer service was a middle-aged woman. She was initially very friendly, but her attitude changed immediately when she heard we didn't need additional insurance. She started speaking faster, and the overall experience was poor. The car itself was fine with no issues. When returning the car, we were charged an extra fee that we didn't understand, but it wasn’t much, so we didn’t bother to dispute it.

There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.