The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.
There weren't many people renting cars, so I got my car quickly. However, the rental company tried to sell me insurance even though I had already bought full coverage online. They wouldn't stop talking until I called the QEEQ platform, where the customer service handled it for me before I could sign the rental contract and receive the car.
“Decent
Had to walk for 15-20 mins from terminal 2 to 1 to reach the counter.”
About Budget:8.0/10
As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.
About QEEQ:8.0/10
Good rates and very user friendly interface.
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