Excellent. This trip was cut short due to my mother's health issues, but the car rental and driving experience were very good.

Our flight was delayed, so we picked up the car at 10 PM without waiting in line.

A perfect car rental experience, the car's performance and condition were excellent. During this trip, we had two incidents, First, at the hotel in Monterey, we broke the rear car window while parking. We immediately contacted the rental office. Unlike other parts of the car, the window had to be fixed urgently to avoid hindering the trip. Much praise to the rental company for having a similar car sent over from San Francisco that night. They drove three hours and delivered it to us at 4 AM! Second, on the way from Big Sur to Bakersfield, we accidentally took a very dangerous mountain road. We drove for two hours along a winding cliffside road and were very worried about the car's condition. But the car performed splendidly even on such a challenging road, thanks to its powerful engine. We appreciate the rental company and have decided to continue renting a car for our trip to Los Angeles on the 15th.

Great attitude, but since there were no economy cars available, we had to switch to a larger car. Why wasn't it free? Last time in Boston, we got a free upgrade.

They didn't accept prepaid credit cards which was extremely frustrating.