Upgraded at the store to a full-size car, but didn't get the model I wanted.

Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.

Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!

Average experience, frequent upselling. A lot of people renting cars, but not enough shuttle buses.

When I picked up the car, they tried to sell additional insurance despite me already purchasing one.