Repeatedly pushed insurance sales.

During pick-up, the staff didn't inform us that there was a card for exiting the airport parking in the registration document, and it was taken away by the staff. We found out about the card only at return and had to pay a fee. The staff handling the car return spoke only Turkish, using a translation app which led to communication issues and misunderstandings. They also didn't inform us about potential extra charges, which felt quite bewildering.

excellent

I had full insurance coverage After accident I provided police report and they said since i dont have copy of other car insurance paper i cannot use my insurance coverage!!!!! This was not my fault at all They cheated me and charged my credit card twice with fake signature they put on transaction reciept on my behalf... when I complained they forced to return one of the charges

Everything went smooth. Counter person was really helpful. Car was clean and new.