The service from Budget was pretty good. Unlike the car rental company we used in Sicily before, they didn't create unnecessary trouble. Returning the car was straightforward. The only issue was the car model was changed to a Toyota Yaris, which is much smaller than the Lynk & Co we originally booked.

Pretty good

The price is fair and reasonable. This time renting from Budget in Milan went relatively smoothly. The rental fee was calculated with an additional deposit for a full tank of fuel. Previously, I had a different company in Milan that did not honor the booking price. The rent for 4 days was only 160 euros but they asked for a 1000 euros deposit. I refused, so the reservation had to be canceled.

The queue at the pick up desk was at least 20 people long when we arrived and was very slow moving. It took around 2 hours to collect the keys. It took longer to collect the car than to fly from London.

What a TERRIBLE experience. I waited with dozens of other people for 90 minutes!!! Totally unacceptable. And the manager was clearly uninterested in the situation. We didn’t get the car we rented but I just couldn’t wait any longer. I will not rent from Budget again.