Extremely poor experience. I've rented cars globally over a hundred times, and this was the worst! Avoid this rental company at all costs; it's full of traps!!!

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

Waiting time was too long.

Car was dented and scratched. Very expensive.

Hertz didn’t have the car until 2 hours after it was supposed to be ready

Great service