The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!
I have rented from Thrifty several times at this location, but this was the most disappointing experience. After a late-night flight, the queue was long, and the Indian staff member aggressively upsold extras and insisted we pay for an upgrade. In the end, the car we received had a broken air conditioner.
They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.
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