The car was not arranged in advance. Upon arrival, we were informed that the originally booked model was unavailable. We waited a long time for another model to be arranged.
To be honest, this was a disappointing car rental experience.
1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered.
2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site.
3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions.
I have lodged a complaint and the issue is still being processed with no satisfactory response yet.
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