Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!

The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

1. Inaccurate pricing: They said additional insurance is €25, but it's actually €35. 2. Disorganized vehicle arrangement: I carefully selected a small car, a Yaris, with 5 seats and enough trunk space for luggage before ordering. When I arrived at the store, they first gave me a manual two-door A3, and then switched to a 4-seater Smart, which couldn't fit my luggage. Terrible.

Long lines and slow service. Couldn't get a car at the price booked on QEEQ. They push for additional purchases, otherwise, no car! Clearly, there is an issue with the partnership between QEEQ and BUDGET, causing problems for consumers.