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Live chat Email us Service Code: 4455772272
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4455772272
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London - Oxford - Edinburgh - Portree - Manchester - London

Reviewed: Sat, Apr 11, 2020
About Alamo: 2.0 /10
The staff did not thoroughly explain the car's condition when we picked it up. We paid extra to upgrade the car and were misled into using the wrong fuel, which resulted in two towing incidents. We waited 10 hours on the highway. Compared to my previous experience with Enterprise, this was terrible. Think twice before renting from them. We were charged over 6000 RMB for car damages. Although we bought comprehensive insurance from Zuzuche that includes roadside assistance, they later refused to cover it. It was very frustrating as they only offered a 200 RMB compensation. We refused to settle and will definitely file a complaint against Zuzuche for deceptive practices. Others who face similar issues should also stand up and not tolerate non-compensation. Be cautious if you consider buying their full insurance, as they won't cover road assistance when needed. Road assistance abroad is very expensive. Why did I buy the full insurance in the first place?

Relevant Reviews on Alamo Heathrow Airport

Oswald Norris

View more >
Reviewed: Sat, Apr 11, 2020
“London - Oxford - Edinburgh - Portree - Manchester - London”
About Alamo: 2.0 /10
The staff did not thoroughly inspect the car during pickup. We paid extra to upgrade the car and were misled to add the wrong fuel, resulting in two tows and a 10-hour wait on the highway. Compared to our previous experience with Enterprise, it was really poor. If you plan to rent from them, think twice. We were charged over 6000 RMB for car damage. The full insurance we bought from Zuzuche included roadside assistance, but later Zuzuche refused to cover it. It's so infuriating that they want to brush us off with 200 RMB. We will definitely complain to the consumer hotline about Zuzuche's deceitful practices. Anyone else who encounters this should also stand up and not compromise. Be especially cautious if you're considering their full insurance—it doesn't cover roadside assistance, which is very expensive abroad. So what's the point of buying it?

Pay for Car Rentals with Crypto

Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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