Highly satisfied

Very good

A few days after returning home we get an invoice from Avis for charges in excess of voucher value. The various charges have no 'key' to explain what they are - VRF charges, CFC charges, TOF charges, Combination of charges - and also include PAI (presumably personal accident insurance) and roadside assistance plus that were offered at the desk and declined. The car was collected from a large car depot late at night and once I had signed the forms I was told the row/space number for the car and we had to trudge our cases across this depot to find the car. Due to lack of lighting it was impossible to inspect the car which, upon closer inspection the next day had many marks on the bodywork. I would not hire from Avis again!

Avis tried to force me to pay an extra insurance for more than £100!!! I have completed a full tank top up of the car that costed me $35 at the pump and they charged me incorrectly more than $100 for fuel never agreed when the tank was only half empty so they suppose yo charge me max $20 and not more than $100.