Will use again

Alamo has always been my top choice for car rentals during my trips to France. The experience has consistently been excellent—professional and efficient!

Excellent service

The pickup point is located in the 17th arrondissement in Paris in an Indigo parking lot, which is easy to find. The area is lively, surrounded by small restaurants and open-air markets. The staff member who assisted us was super nice and patiently answered all our questions. We chose ALAMO because, after comparing prices of various car rental brands for the same period, ALAMO offered the most reasonable rates. Most importantly, they have a pickup point within the Paris city center, which is extremely convenient. When booking through QEEQ, we initially only selected basic insurance for €280 for six days, as QEEQ's full insurance is provided by Ping An Insurance, a Chinese company not recognized as local in France. In case of compensation issues, the car rental company might ask us to pay the full amount before claiming from Ping An, which could be a lengthy and uncertain process. Thus, we upgraded to full coverage insurance directly with ALAMO at the pickup point, which included tire and glass coverage as well as roadside assistance. The staff member gave us a small discount, and we paid an additional €178. The total car rental fee plus insurance came to €460.

Remember: The store name has changed to 'ENTERPRISE RENT A CAR' instead of 'Alamo'. It took a while to find it, but I got a free upgrade from C-class to E260. I'm extremely satisfied.

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.