Bangkok to Pattaya to Bangkok

They used something similar to domestic ETC, and charged me 993 THB for a toll fee of 30 THB. This is simply outrageous and they were very rude. Communication was futile. Additionally, I booked an Innova, but when I arrived to pick up the car, they told me it wasn't available and gave me a Fortuner instead. Given that I was abroad, I didn't have time to argue with them and it disrupted my itinerary. It was a disappointing experience.

Easy to find, staff speak English, no communication barriers, good attitude, good car condition, very satisfied

I ordered on the 8th and expected the car delivery at 21:00 on the 9th. Before placing the order, I called and specified door-to-door delivery. The customer service asked me to place the order online, so I paid the full amount of 514 RMB. I confirmed the delivery address twice while ordering. On the 9th, I landed and waited at the hotel until 21:00 without any contact. Then I called customer service, and they informed me:

Dropping off instructions were non existent and no-one in parking area. Had to go to desk in hotel lobby then wait for someone to check the car.

I think this have some problem on air conditioner because it’s alway have some wind but not cold. I must turn maximum on every position but it doesn’t improve.