Returning the car was smooth, but it was slow because there was only one staff member.

The service was excellent, and they even allowed us to extend the return time.

The car rental service was very professional and fast.

At pickup, the reserved vehicle was not available, only a so-called same class vehicle was provided. However, the trunk space was quite small, so it took time to fit our luggage every time. Additionally, the order didn't have local language documents, making communication difficult. Moreover, there was an extra insurance fee for returning the car in a different location, which was unexplained. Due to time constraints, we had no choice but to accept.

1. There was no information indicating an additional airport fee of 21 euros; 2. At the airport, I was informed that I was not old enough to drive the specified model, which contradicts the information in the app; 3. When placing the order, it was mentioned that a phone holder would be provided, but there was none upon picking up the car; 4. The service staff had an accent which made the experience very unpleasant;