Had to wait more than 2 hours after arriving at Seville Airport before they finally had a car for me. The car itself was fine, just a bunch of scratches… I took photos of every single one! Staff were reasonably polite and, to be fair, they didn’t push extra insurance on me when they saw I wasn’t interested. They just warned me that a single scratch would cost €1,400, which is insanely expensive – easily the priciest company I’ve ever used. I’m used to paying maybe €300–500 for minor damage. I told them fine, I’ll make sure I don’t give you even one new scratch! The deposit was €300 and it was refunded instantly when I returned the car in Barcelona.

Satisfied

Very satisfied.

Had some issues when picking up the car, but returning it was very smooth and didn't affect catching the train.

The staff at the Granada branch spoke basic English. Upon arrival, we were informed that our originally booked VW GOLF was replaced with a similar class SEAT LEON, a diesel car with only 10,000 km, which was relatively new and performed well with good fuel efficiency. However, we were told that we had to purchase a basic insurance. After driving for tens of kilometers, the oil warning light came on. We called the 24-hour hotline to report the issue. Initially, after requesting English service, an English-speaking representative called back later, advising us to drive to Seville to get the car checked. In Seville, the branch resolved the issue in about half an hour. We finally returned the car at the Madrid train station. The entire process was quite smooth. If not for the extra insurance requirement, we would have given a full score.