Ulm - Neuschwanstein Castle - Königssee - Munich

We booked three Volkswagen Golf station wagons. The customer service said there were only two available and kindly upgraded one for free, clearly explaining that there was no extra charge. However, they didn't inform us what the third car was, nor that it was downgraded. It was a small Skoda Fabia! Moreover, the VW and Skoda cars were in different locations. We had to pick up the VW cars ourselves without staff assistance; whereas for the Skoda, the staff handed the keys to my friend and accompanied them to pick up the car. I didn't even see the keys. My friend, who doesn't speak English and is a bit naive, didn't inform me about the Skoda. After seeing the cars together, I felt a bit angry. So, make sure to check what car you are given when picking up!

Pretty good

The car rental service was very professional and fast.

I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.

The car rental process by Shouqi Rental Car is completed by Eurocar, which seems to be a large company with many locations.