The overall service was fine, but we only got a Volkswagen Golf, which was a bit disappointing and felt like a loss. I don't recommend renting from EUROPE in Ulm.
They replaced my car with an SUV without informing me. Even after visiting the store three times, I couldn't get it changed. There was no one present when I returned the car.
At pickup, I couldn't get the car I reserved online. They gave me a more expensive car that was less practical. Everything else was fine. Pickup and drop-off were convenient.
At pickup, the reserved vehicle was not available, only a so-called same class vehicle was provided. However, the trunk space was quite small, so it took time to fit our luggage every time. Additionally, the order didn't have local language documents, making communication difficult. Moreover, there was an extra insurance fee for returning the car in a different location, which was unexplained. Due to time constraints, we had no choice but to accept.
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