Friendly staff, but the process took too long. There were only 5 people ahead, but we waited for an hour. Not sure what those foreigners were talking about, but each took a long time. On the other hand, a Chinese customer with a pre-booked order got through very quickly.

Great staff. Followed the booking EasyRentCars placed even though it differed from what the site said.

Your site said a Rav4 or similar but the booking went through as a smaller ASX. Barely got the luggage in. The info that you sent to Europcar was for a certain size/class of vehicle and the Rav4 in in the next size/class up.. Sadly this is why I couldn't give you 5 stars. Everything else was spot on.

I trusted Europcar that they should have checked the condition of the car such as sketches. Luckily I took a video and found out there are many sketches which were not recorded. Moreover, the vehicle was not fully top up with petrol and I wonder why ?

Europcar gave me KIA hatchback. I thaught it should be an intermediate car (sedan). The insurance also didn't link to what i pay on easyrentcars. I was wondering what if there is a claim or somthing. It would be a difficult process.

Like: Car was what we needed to carry 4 adults and 2 infants under 3years.
Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.