Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.
About QEEQ:8.0/10
Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.
They aggressively push additional services, and it's easy to fall into their traps. The first time I used Europcar, I was taken advantage of. I will only choose other companies in the future.
Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.
About QEEQ:8.0/10
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Customer Service
Great experience, bad drop-off.
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