The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.

Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional

KIA vehicle has some problem when it climbed high degree road. It was not much power to uphill.

All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....

Simple, easy, convenient and best deal offered.