My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.
“Routes was very professional when we dropped off the car . The staff JAY was very efficient in his”
About Routes:8.7/10
I sent an email 24 hours before receiving the car to adjust the price because it has been dropped . However no action has been taken ☹️
Recommendation: Routes should enhance its response procedure
The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.
They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.
We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.
About QEEQ:10.0/10
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Customer Service
Good value
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