The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

The left mirror made noise as it was a broken mirror and not fixed.

Last time taken the magic

The counter staff lied to our faces, about extra insurances and gas prices and tried to bill an additional $100usd. Useless. Dishonest. Will not use thrifty again.

Was so easy, will definitely use this system again.

I paid for my car in advance and was under the impression nothing else needed to be paid. Upon collecting the vehicle I was given another invoice which was not clearly explained to me. There was a whole lot of items such as additional insurance which I didn't understand and quite frankly didn't need. The sales person simply gave me the invoice and didn't go through what each item meant. After a 16 flight I wasn't in the right frame of mind. It's quite disappointing to say the least, will not use Thrifty again, they are very dishonest.

Like: They offered me upgrade with big discount and I took SUV. Very low mileage car and so comfortable to drive.
Dislike: Exterior was not clean enough.