The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

None.

Car was great and what we needed. Happy with the service. Shuttle bus to LAX was regular and prompt.

Booking platform was easy to navigate. Will use again.

Got cheated by staff to by unnecessary insurance. The staff told us we have to buy insurance from them as it is required by the Law even we have shown that we bought our own insurance package at easyrentcars.

Terrible service, car hadmt been cleaned. When we returned it I left my tablet in there with valuable photos. I called an hour later and they said they couldn’t find it so one of their employees checking the car will have taken it for themselves I would never use thrifty again.

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!