In the City

My flight was canceled, but I couldn't delay the pickup time. The dates and cost remained the same, and I couldn't make any changes. They only asked me to cancel and reorder for an additional 4500 TWD, which is very unreasonable.

1. Booked a Toyota Corolla but received a Hyundai Elantra on site. 2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km. 3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility. 4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.

The processing speed is extremely slow, had to wait over an hour to get the car. The service phone is answered by an Indian, making communication difficult. Extending the rental by one day costs 280 dollars, which is unbelievable; that amount could rent a car for four days.

Service was mediocre. They asked for additional money upon arrival and gave me the wrong car.

No queuing, but the rental experience wasn't as good as in the USA.