The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.

We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.

Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all . Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much Despite car was old, company maintained the car so well so it was nice and comfortable during our journey and customer Service was tooooo good Thank you EZU Even thought its not a big company like europcar , hertz , avis We will definitely Use this company again when we visit Auckland again Thank you

For the price they're offering, totally worth it. Super cheap rentals. You got what you paid for. The car was nothing spectular, the car was not new but really it just work. Love the fact that we have the option to hire cheap car when we need it. We saved up a lot on rentals and used it to go places.Thumbs up

Counter staffs were helpful and friendly. Overall process was smooth and easy.